Refund and Returns Policy

Last updated: June 27, 2026

We want you to be confident in what you buy from us. Because we sell a mix of hardware, software, digital licenses, and training, returns work a little differently for each. Please read the section that matches your purchase.

Hardware

Physical products (such as the SovereignOS Phone, Scout, and hardware accessories) may be returned within 30 days of delivery if they are unused and in the same condition you received them, in the original packaging. Proof of purchase is required.

• Defective or incorrect hardware: Contact us within 30 days and we’ll make it right — repair, replacement, or refund — and we cover return shipping.
• Change-of-mind returns: Consistent with our 30-day returns promise, we’ll provide a prepaid return label for eligible items returned unused and in original condition. Original shipping charges are non-refundable.
• Returns that arrive damaged or missing parts due to handling not caused by us may receive a partial refund.

Apps and software licenses

Software products and app licenses (such as Hotspot Helper and other Spicy Corp apps) are non-refundable once delivered or activated, because access cannot be returned. If a software product is defective or won’t activate, contact us — in many cases we can resolve it remotely, and if we can’t, we’ll make it right.

OS flashing tokens

Tokens for our self-service or remote OS flashing tools are licenses to use that tooling.

• Redeemed or used tokens are non-refundable.
• Unused tokens purchased in error may be eligible for a refund within 30 days if they have not been redeemed. Contact us with your order details.

Training and courses

For live or scheduled training, you may cancel or reschedule up to 48 hours before the session for a full refund or credit. Once course materials have been accessed or the session has been attended, the purchase is non-refundable. Self-paced course access is non-refundable once granted.

eSIMs and connectivity

eSIM and connectivity products are non-refundable once activated or once the activation details have been delivered, as they cannot be reclaimed. If activation fails on our end, contact us and we’ll resolve it.

How to start a return or report a problem

Email hello@spicycorp.com with:

• Your order number or proof of purchase
• What you bought and what’s wrong (photos help for hardware)
• Whether you’d prefer repair, replacement, or refund (where eligible)

We’ll respond with next steps and, where applicable, a return address or prepaid label. Please don’t ship anything back before contacting us — unauthorized returns can be delayed or refused.

Refund processing

Once we receive and inspect an eligible return, we’ll email you to confirm approval or rejection. Approved refunds are issued to your original payment method, typically within 5–10 business days, though your bank or card issuer may take additional time to post it.

International returns and export compliance

International returns are accepted on the same terms above. Returns and exchanges involving export-controlled hardware must comply with applicable U.S. export laws (see our Terms and Conditions). We may be unable to accept returns from, or ship replacements to, restricted destinations or parties.

Questions

Contact us anytime at hello@spicycorp.com for anything return- or refund-related.